RJ Partnering is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, disclose and manage personal information we receive through our website, our online tools, and any other services we offer.
By using our website or submitting information through any of our online tools, you consent to the collection and use of your personal information in the manner described in this Policy.
This Policy has been prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
We may collect the following types of personal information:
- First name
- Email address
- Mobile phone number
- Information you enter into our online assessment tools, including details about property ownership, purchase and sale dates, estimated prices, and your intended use of the property
- Technical information such as your IP address, browser type and device type, collected automatically when you use our website
We only collect personal information that is reasonably necessary for one or more of our business functions. You are not required to provide personal information to browse our website, however some features — including our online estimator tools — require certain information to function.
2. How We Collect Your Information
We collect personal information in the following ways:
- Through our website contact form, when you submit an enquiry or request a callback
- Through our online assessment and estimator tools, when you provide details about your property and personal circumstances to receive an indicative result
- Through email, phone or other direct communications you initiate with us
- Automatically through standard website analytics and server logs
3. Why We Collect Your Information and How We Use It
We collect and use your personal information for the following purposes:
- To send you the results of our online assessment tools and any supporting information related to your assessment
- To respond to your enquiries, questions or requests for information
- To contact you regarding your property sale enquiry, including to arrange a professional consultation if requested
- To provide and improve our online tools and services
- To meet our legal and regulatory obligations
We will not use your personal information for direct marketing unless we have your consent or are otherwise permitted to do so under applicable law.
4. Assessment Tool Data
When you use our Property Sale Tax Scenario Estimator or any other online assessment tool on our website, the information you enter — including property ownership details, purchase price, estimated sale price, dates, and occupancy history — is used solely to generate an indicative result for your reference.
This information may be retained to allow us to provide follow-up assistance and to improve the accuracy of our tools.
5. Disclosure of Your Personal Information
We do not sell, rent or trade your personal information to third parties. We may disclose your personal information to:
- Our employees and authorised contractors who need access to provide our services to you
- Third-party software and service providers who assist us in operating our website and tools (such as form processing, email delivery, and automation platforms), under confidentiality obligations
- Professional advisers, including legal and accounting professionals, where reasonably necessary
- Regulatory bodies or government agencies where required by law
Where we use third-party service providers, we take reasonable steps to ensure those providers handle your personal information in accordance with the Australian Privacy Principles.
6. Overseas Disclosure
Some of the third-party platforms and services we use may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles, or that an exception under the Privacy Act applies.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. Our website uses HTTPS encryption for all data transmissions. We regularly review our security arrangements to ensure they remain appropriate.
No data transmission over the internet can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee the security of any information you transmit to us.
8. Retention of Personal Information
We retain personal information for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.
9. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request that we correct any inaccuracies.
To make such a request, please contact us using the details at the bottom of this page. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act.
In some circumstances we may refuse access or decline to correct personal information. If we do so, we will give you written reasons for our decision.
10. Complaints
If you believe we have mishandled your personal information, please contact us directly in the first instance. We will investigate your concern and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Cookies and Analytics
Our website may use cookies and similar technologies to improve your experience and to collect anonymised usage data. You can configure your browser to decline cookies, however doing so may affect some functionality of our website.
We do not use cookies to collect personally identifiable information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will publish the updated version on this page with a revised effective date. We encourage you to review this Policy periodically.
13. Contact Us
For privacy-related enquiries, to access or correct your information, or to make a complaint, please contact: